Updated: Jul 14, 2022
You can increase traffic, create leads, and raise brand awareness with the correct social media approach.
A crucial component of marketing is social media. Social media is a useful tool for businesses to contact their audience because at least two-thirds of internet users are active on it.
Social media has assisted firms in establishing connections with customers all over the world since its inception. In reality, businesses utilize social media mostly to gain more exposure, followed closely by more visitors and leads. Although most businesses know the necessity for social media content, it can be not easy to know where to begin.
Set your approach using these stages, then change it as you advance.
1. Choose Your Audience
Many companies make the error of attempting to connect with everyone. But being aware of and planning for your audience can help you reach the right individuals with the correct message and accomplish your marketing objectives.
To start, decide who your target market is. It would help if you based the specifics of who these folks are on your audience information and your market research.
To locate your target market:
Assemble data: You must be aware of your target market's characteristics to reach them. To effectively promote to your audience, it's critical to understand things like their ages, localities, and interaction trends. Although gathering this data may seem difficult, customer relationship management software organizes, saves, and makes it simple.
Analyze social media: Many social media sites, such as Facebook and Twitter, include built-in analytics that can provide information about your followers, such as when, where, and other interests they may have. Additionally, using these tools with business accounts is free.
Analyze the opposition: You'll gain insights on how to communicate with your audience by comprehending your competition. You can look at what your rivals are doing incorrectly to address gaps in your current approach.
Once you've determined your target market, it's critical to stay on top of their interests and implement a social listening plan to ascertain their requirements and desires.
2. Specify Your Aims
Setting objectives that direct your work is crucial to succeeding in social media marketing. A helpful framework for setting up fundamental goals and achieving your overall objectives is provided by the SMART goal techniques.
SMART is short for
Specific: It's critical to be explicit about the specific results you aim to attain to monitor progress and meet goals. Getting your team on board as you work together to achieve the goal is vital. For instance, you might want to increase your Twitter followers by 20% this quarter as a specific social media goal.
Measurable: You must be able to quantify whether you have succeeded in achieving your objective. That is achievable because of measurement. You can adjust your goals as necessary by using metrics to gauge your development. For instance, if you discover that likes and followers don't result in increased website traffic, you can modify the statistic to one that will
Achievable: All objectives should be attainable for your company. Unrealistic goals risk demoralizing workers and causing conflict in your business plan. Make sure to change your goals as you establish them if it seems like you aren't achieving them.
Relevant: You should align your social media marketing aims with your corporate goals. Getting 100 social media followers to click through a post to a landing page that details your goods, for instance, could be your goal if your goal is to increase brand awareness.
Timely: Your goals should have a deadline to hold yourself accountable. Set a particular cadence to check in and ensure you're remaining on track rather than setting a goal for some vague point soon.
Although there are numerous moving pieces in social media marketing, SMART goals provide you a place to start and monitor progress and make adjustments as necessary.
3. Make Appropriate Resource Allocations
Social media tasks are occasionally arbitrarily delegated to whoever is available for small organizations that are time and resource-constrained. But social media management calls for particular abilities, such as:
Abilities to plan ahead
Knowledge of branding
Hiring a specialist to manage your social media can pay off if you have the resources. However, you can still spend money on social media advertisements to increase brand awareness and broaden reach if you don't have the budget for an in-house social media manager.
4. Create a Distinct Plan for Each Platform
Although you might feel compelled to publish on as many sites as possible, doing so could sabotage your social media marketing plan. For instance, it would be less beneficial to emphasize Instagram if you were seeking to reach people over 50, given that most of your audience is likely to be on Facebook.
Focus on the following while developing a social media strategy:
Where your target audience is
Where your rivals post
Your measurements and what they tell you
In addition, consider how to use each platform effectively based on its intended use and the type of material that performs well there:
Facebook provides high-quality video streaming, such as live video, and a robust messaging platform that lets marketers communicate with their fans one-on-one.
Instagram encourages visually appealing postings and creative short videos.
YouTube is great for longer video content that is either informative or entertaining.
Twitter enables real-time discussions, news updates, and alarms.
LinkedIn is ideal for long-form written content, such as blog articles.
Pinterest allows users to explore stuff and draws their attention using pictures.
If your users are mostly on Facebook, you might find that you don't need to use YouTube, depending on your social media strategy. Alternatively, if you discover that photos convey ideas more effectively than words, Instagram might be more helpful. To maximize your marketing efforts' effectiveness, investigate the best approach for each platform you employ. Social media can aid in acquiring and retaining new clients, but there are many other ways to expand your small business.
5. Post Pertinent Material Frequently
Consistently posting fascinating, engaging information is the key to success on social media. This will not only help to give your company a trustworthy appearance, but it will also demonstrate that you care about engaging with your audience and that you have current information to impart.
The principle of frequently posting is still valid despite changes in social media platforms' algorithms: This action increases the likelihood that your material will appear in newsfeeds. Concentrating on producing consistent, pertinent material may convince the algorithms that your posts deserve to appear in different newsfeeds, which will eventually draw users to your page.
6. Engage With Your Followers
Brands profit from social media users' enjoyment of interacting with them in the following ways:
Your company's social evidence
Increased brand recognition
A wider market reaches
Since 83 percent of consumers place a high value on the customer experience, which includes interactions with brands on social media that help customers feel seen, heard, and understood, there is a tremendous possibility for a high return on investment (ROI). You can keep an eye on conversations on social media in real-time and respond as soon as your audience has a query or issue.
Numerous forms of this include:
Posing inquiries about your products and services
Establishing a Facebook group for your audience
GIFs, videos, and emojis are used to add flavour to messages.
Using platform tools to start conversations, such as Instagram Live
It's a great way to set aside an hour each day to interact with your audience on social media. If there are urgent issues, though, you should always take the time to answer right away.
7. Maintain Professionalism At All Times
It's imperative to remember that whenever you publish something on social media, you speak on your business's behalf. Posts are misconstrued far too frequently, upsetting readers and igniting conflict. If your social media tasks are assigned to others, think about creating a social media plan to guide your staff members' posts and interactions.
A typical social media policy will often include the following:
Clearly stated guidelines for posting
Guidelines for responding to unfavorable comments
Platform regulations and guidelines
By investing in a social media policy, you can ensure that your business is ready for everything. It's imperative to remember that using social media essentially involves putting your customer service ideals into practice.
8. Describe Your Brand's Personality
Your brand identity is what makes your company memorable to customers and distinguishes you from rivals. As a result, all marketing efforts—including those made through print, the internet, and social media—should be coordinated.
Maintaining brand consistency can be difficult for businesses, particularly when you start out. However, it is crucial across all platforms, and social media is undoubtedly one of them. . One should take note of the following while you submit:
Your brand voice, or how you communicate with your audience,
Using the same images on several platforms
Concentrating on what makes you special.
A consistent brand identity cannot only make it simpler to decide what to post, but it can also foster greater brand loyalty.
9. Put Quality Before Quantity
Instead of making as many articles per day on as many platforms as possible, you should concentrate on producing regular, high-quality postings. Several social networking platforms may penalize your account and flag you as spam if you upload too many low-quality items. Whoever manages your social media, whether it be you or a teammate, publishing could also become overwhelming and troublesome, which could end up hurting rather than helping your approach.
Consider developing a social media calendar to reduce these dangers. You can use these calendars to arrange your schedule and plan posts. Marketers can keep track of the different moving aspects of social media by categorizing posts into categories like when to post, post caption, post visual, and which platforms to post on.
Asking yourself the following questions is an additional technique to prioritize quality posts:
Does this information benefit my readers?
Is this something new?
Is this motivating, inspiring, or enjoyable?
Does the text, if necessary, cite its sources?
You may use these inquiries to produce high-quality content that interests and draws readers.
10. Analyze Your Outcomes
Various variables influence social media marketing; therefore, evaluating and tracking progress is crucial. Analytics are practical because they can:
Set new objectives.
Identify tracking metrics
Before you begin tracking, you should decide which indicators are most critical to your marketing objectives. The most typical metrics include:
Views of both videos and posts
Social media marketing might be intimidating, but with the appropriate planning, your company can reap significant benefits from these channels. Social media marketing can be a durable, low-cost option when done effectively.
Check out our free social media management tool compared with other services to learn more about how Mailchimp can support your social media strategy.